Have a complaint?
We strive to respond to any complaint as quickly as possible.
1. Contact our complaints department
By e-mail: contact@tempassur.com (subject: "Complaint") · By post: WN Conseil Complaints Department, Bureau 3, 6 Rue des Bateliers, 92110 Clichy · By phone: +33 6 05 93 84 79. We acknowledge receipt of your complaint within 10 business days and respond within 2 months at the latest.
2. The complaint concerns your insurance contract
If our response does not satisfy you, you may refer the matter to the complaints department of the insurance company underwriting your contract (name and contact details in your general contract terms).
3. Mediation
After exhausting these options, you may refer the matter free of charge to La Médiation de l'Assurance: www.mediation-assurance.org Pôle CSCA, TSA 50110, 75441 Paris Cedex 09. For a dispute relating to the site (outside of the insurance contract): IEAM, 31 bis – 33 rue Daru, 75008 Paris www.ieam.eu.