Question 1

How quickly am I insured?

Accepted Answer

Within minutes: rate estimate, online subscription, card payment, electronic signature  then your certificate arrives by e-mail or WhatsApp.

Question 2

Who can subscribe?

Accepted Answer

Any driver aged 21 or over, holding a licence for at least 2 years, who meets the declarations presented before payment (claims, cancellation, convictions, no-claims malus).

Question 3

Can I subscribe on behalf of someone else?

Accepted Answer

Yes, but the driver must be declared and meet all the eligibility conditions.

Question 4

Can I choose the effective time?

Accepted Answer

Yes, at subscription  cover starts after the documents are signed.

Question 5

How is the price calculated?

Accepted Answer

Based on the vehicle category, the duration, the zone (metropolitan France or overseas territories) and the options. The price of options depends on the duration. Everything is displayed in the quote tool, without needing your e-mail address.

Question 6

Are overseas territory rates the same?

Accepted Answer

No, they differ from metropolitan France; they are displayed automatically as soon as you enter your country of residence or registration. Options are not available there.

Question 7

Which countries am I covered in?

Accepted Answer

France and 35 countries  the same list for temporary insurance and border insurance.

Question 8

Can I travel to Morocco, Tunisia or Turkey?

Accepted Answer

Yes, with the country extension option (cars only).

Question 9

What coverage is included?

Accepted Answer

Mandatory third-party liability and legal defence and recourse. For cars, options are available: driver coverage, country extension, roadside assistance.

Question 10

What documents will I receive?

Accepted Answer

Your contract, your insurance certificate and your international insurance card  by e-mail or WhatsApp, your choice.

Question 11

I haven't received my certificate.

Accepted Answer

Check your spam folder. If the effective time is approaching, contact us immediately: WhatsApp / phone +33 6 05 93 84 79  we'll speed up processing.

Question 12

Can I cancel or get a refund?

Accepted Answer

Temporary contracts run for a fixed term, with no automatic renewal; once cover has taken effect, they cannot be cancelled or refunded (see Terms of Sale).

Frequently asked questions

Subscription

Pricing

Coverage

Documents

Cancellation